While we work hard to create products that last a lifetime, we know that occasionally you may need to replace a small part on your furtniture. If you find yourself needing replacement parts, please follow these instructions.
- Take photos of the unit in its entirety, as well as the part needing replacement; if possible, provide the Jonti-Craft item number.
- Send the photo(s) to firstname.lastname@example.org
- Provide a complete ship-to address (Business Name/Name, Street Address, City, State/Providence, and Zip/Postal Code) and a contact phone number.
- A sales representative at Jonti-Craft will then contact you once your email has been reviewed. If no more information is needed, they will provide an order acknowledgement for your review along with a credit card form, which will then need to be filled out and submitted back to the representative prior to the replacement order shipping.
- Jonti-Craft does not accept Purchase Orders for replacement parts. Payment information, such as credit card or a check, needs to be provided prior to order entry.
- Prices quoted are valid through the calendar year.