Jonti-Craft, Inc. unconditionally guarantees customer satisfaction on all products. If you are not satisfied with any product, simply call us before it has been used and we will arrange to have it shipped back to our plant for replacement.
Our Customer Relations Team will be happy to assist you in filing a warranty claim. Please contact us via email or phone to begin the process. Please be prepared to explain the problem you are experiencing with your product, including invoice number, purchase date, and photos and we will guide you through the warranty claim process.
We will also extend the following guarantees against any defect in material or labor, absent any misuse or damage by the customer. Please note: Jonti-Craft products are for indoor use only.
- Jonti-Craft® Birch Furniture
- Rainbow Accents® Furniture
- MapleWave® Furniture
- TrueModern® Furniture
- YoungTime® Furniture
- KYDZ Suite® Furniture
5 YEAR WARRANTY
- Berries® Tables and Chairs
- Jonti-Craft® KYDZ Ladderback Chairs
- Sproutz®Furniture (discontinued)
1 YEAR WARRANTY
- ThriftyKYDZ® furniture
- Jonti-Craft® Glider Rocker
- Jonti-Craft® Clean Hands Helper Portable Sinks
*For non-wooden components, please contact Jonti-Craft for specific warranty timeframes.